Frequently asked questions

What does IARC do?

IARC provides free immigration legal advice to people who are in New South Wales or in immigration detention and who are on a low income.

More information on the immigration issues IARC advises on is provided below. If you believe you are eligible for IARC’s assistance, please call us on 02 8234 0700 (Mon-Fri 9am-4pm) to see if we can assist you.

What issues does IARC advise on?

IARC provides advice on family and humanitarian visas, visa cancellations and citizenship.

IARC does not provide advice on:

  • Withdrawal of sponsorship or withdrawal of assurances of support
  • Work, skilled and investment visas
  • Retirement visas
  • Student visas
  • Migration to countries other than Australia

If you want advice on one of the above categories of Australian visas, you will need to contact a commercial registered migration agent. You can find a list of Australian migration agents at the Office of Migration Agents Registration Authority (MARA) https://www.mara.gov.au/.

I am outside Australia. Can you help me?

Unfortunately, IARC is unable to give advice to people outside Australia.

You will need to contact a commercial registered migration agent. You can find a list of Australian migration agents at the Office of Migration Agents Registration Authority (MARA) https://www.mara.gov.au/

I am outside New South Wales. Can you help me?

IARC generally only provides advice to people living in New South Wales and the ACT or who are in immigration detention. In limited circumstances we may be able to assist clients outside New South Wales and the ACT if they are unable to access migration advice in their state or territory.

If you are in Victoria, you may be eligible for assistance from:

  • Refugee Legal
    03 9413 0100
  • Victoria Legal Aid
    1300 792 387

If you are in Queensland, you may be eligible for assistance from:

  • Refugee and Immigration Legal Service
    07 3846 9300

If you are in any other state or territory, call us on 02 8234 0700 (Mon-Fri 9am-5pm) to see if we can assist you.

Is IARC part of the Department of Home Affairs?

IARC is a community legal centre, a charity and a not for profit legal centre. We are not a government agency or part of the Department of Home Affairs.

Will IARC charge me money for advice or assistance?

IARC is a free legal advice service and does not charge a fee for legal advice or assistance.

I want to apply for a passport/I need to renew my Australian passport. Can IARC help me?

IARC cannot assist you with applying for or renewing your passport. Please visit the Australian passport office online at www.passports.gov.au for details on how to apply for a passport.

Can I bring a friend to the appointment?

Yes, you can bring a friend, family member or support worker to the appointment.

English is not my first language/I struggle with English. How will IARC communicate with me?

If  you require an interpreter, we can arrange for one to join the consultation by telephone. There is no charge for this service.

Can IARC represent me?

Unfortunately, due to limited capacity and resources, IARC is only able to represent clients in limited circumstances.

If we are unable to represent you, we may be able to provide further advice and assistance in preparing documentation.

I live in regional NSW. How can I get advice from IARC?

IARC can provide advice and assistance by telephone to people who live in regional areas.